Terms of Service

Last Updated: September 1, 2023

Welcome to Elevon Agency!

These Terms of Service (“Terms”) are a legal agreement between you (“Client” or “you”) and Elevon Agency (“we,” “us,” or “our”) that governs your use of our digital marketing services. By using our services, you agree to be bound by these Terms. Please read them carefully.

1. Services

1.1. Scope of Services: Elevon Agency offers a range of digital marketing services, including but not limited to SEO, PPC advertising, social media management, content marketing, email marketing, and website design.

1.2. Service Agreement: Specific services will be outlined in a separate Service Agreement or Proposal. The terms, scope, and pricing detailed in the Service Agreement will prevail over these general Terms.

2. Client Responsibilities

2.1. Cooperation: To ensure the effectiveness of our services, the Client agrees to provide timely and accurate information as requested by Elevon Agency.

2.2. Access: The Client will grant necessary access to websites, social media accounts, and other platforms as required for service delivery.

3. Payment

3.1. Fees: The Client agrees to pay the fees specified in the Service Agreement. Payments may be one-time, monthly, or as otherwise agreed upon.

3.2. Invoices: Invoices will be sent to the Client’s provided billing contact, and payment is due within the specified timeframe.

3.3. Late Payment: Late payments may result in the suspension or termination of services.

4. Confidentiality

4.1. Non-Disclosure: Elevon Agency agrees to keep all confidential information provided by the Client confidential and will not disclose it to third parties without the Client’s consent.

5. Intellectual Property

5.1. Ownership: Any intellectual property created during the provision of services, including but not limited to content, designs, and strategies, will belong to Elevon Agency unless otherwise specified in the Service Agreement.

6. Termination

6.1. Termination by Client: The Client may terminate services by providing written notice as specified in the Service Agreement.

6.2. Termination by Elevon Agency: Elevon Agency reserves the right to terminate services in case of non-payment, violation of these Terms, or for any other valid reason.

7. Limitation of Liability

7.1. Results Guarantee (as applicable): Elevon Agency may, in some instances, provide specific guarantees regarding the results of our services, including but not limited to increased website traffic, rankings, or revenue. These guarantees will be outlined in the Service Agreement and will be subject to the terms and conditions specified therein.

7.2. Indemnification: The Client agrees to indemnify and hold Elevon Agency harmless from any claims, liabilities, or expenses arising from the Client’s use of our services.

8. Dispute Resolution

8.1. Mediation and Arbitration: Any disputes shall be resolved through mediation or binding arbitration in accordance with Pune, Maharashtra, India’s laws.

9. Cancellation and Refund

Cancellation by Client: The Client may cancel services by providing written notice as specified in the Service Agreement. The cancellation will be effective as of the date specified in the notice.

Cancellation by Client: The Client may cancel services by providing written notice as specified in the Service Agreement. The cancellation will be effective as of the date specified in the notice.

9.2. Refund Policy:

9.2.1. One-Time Services: For one-time services, refunds will be granted only if Elevon Agency has not commenced work on the project. Once work has started, no refunds will be issued.

9.2.2. Recurring Services: For services billed on a recurring basis (e.g., monthly), the Client may cancel future services and billing cycles by providing notice as specified in the Service Agreement. Refunds for services already rendered within a billing cycle will not be provided.

9.3. Termination by Elevon Agency: Elevon Agency reserves the right to terminate services in case of non-payment, violation of these Terms, or for any other valid reason. In such cases, no refunds will be issued for any unused portion of the services.

9.4. Refund Process: Refunds, if applicable, will be processed within 15 days of receiving a valid cancellation request. Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed upon.

9.5. No Refunds for Guaranteed Results: If specific guarantees regarding the results of our services are outlined in the Service Agreement and those guarantees are not met, the Client’s remedy will be as specified in the Service Agreement and not a refund.

10. Miscellaneous

10.1. Entire Agreement: These Terms, along with any Service Agreement, constitute the entire agreement between the parties and supersede all prior agreements and understandings.

10.2. Amendments: Elevon Agency may update these Terms from time to time. The Client will be notified of any changes, and continued use of our services constitutes acceptance of the amended Terms.

10.3. Governing Law: These Terms are governed by and construed by the laws of Pune, Maharashtra, India.

11. Contact Us

If you have any questions or concerns about these Terms or our services, please contact us https://elevonagency.com/contact/

By using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.